Made.com collapses into administration

Since Made.com went bankrupt, thousands of customers are now uncertain about their orders and refunds.

Two weeks ago, the struggling furniture retailer stopped taking new orders and promptly filed a notice to appoint administrators.

Next has reportedly paid £3.4 million for its brand, website, and intellectual property, but it will not purchase the remaining stock.

At the time of its demise, Made.com had 573 permanent employees.

PricewaterhouseCoopers (PwC) administrators confirmed today that 320 employees will be laid off, in addition to another 79 employees who had resigned and were working their notice periods.

74 additional employees will remain to assist with the closing.There are also 100 overseas employees, but the administration process’s outcome for these employees is unknown at this point.

Made.com had initially hoped to sell the entire business, but its co-founder and former boss turned down an offer.

Ning Li claimed that he had offered to buy Made.com with his own money, which would have saved around 100 jobs.

Made.com, which was established in 2010, not only had two showrooms, one in London and the other in Yorkshire, but it also sold trendy furniture and home furnishings online.

After going public on the London Stock Exchange last year, it was worth £775 million.

Susanne Given, chair of Made.com, stated:We are deeply disappointed that we have reached this point and how it will affect all of our stakeholders, including employees, customers, suppliers, and shareholders, after conducting an extensive process to ensure the company’s future.

“We appreciate and profoundly lament the dissatisfaction that MDL [Made.com Plan Ltd] going into organization will have caused for everybody.”

“I want to express my sincere gratitude to all of our employees, customers, suppliers, and partners for your support over the past 12 years, especially during this trying time when we have worked so hard to find a solution that works for the company and all of its stakeholders.”

What does this mean for customers?

According to Made.com’s estimation, approximately 4,500 orders are currently in transit and will be shipped in accordance with normal procedures.

However, approximately 12,000 orders will not be delivered to UK customers.
You can file a claim through the administrators if items do not arrive.

This basically means that you will be added to the list of people the company owes money to. There is no guarantee that you will get any money back, and customers frequently don’t get priority.

Made.com is also still unable to process cancellations or returns.

You might be able to file a claim with your debit or credit card company if you’re waiting for a refund or if you want to return something.

Under Section 75 of the Consumer Credit Act, you can try to make a claim if you bought something on your credit card that cost more than £100.

You might be able to get your money back if you used a credit or debit card to pay for goods that cost less than £100, but this is not required by law.

You might be able to file a claim with a manufacturer’s or third-party warranty for defective products.

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